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General |
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Getting
Started with your Hosting Account |
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Your
Hosting Control Panel |
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Email |
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CGI
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MySQL |
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Troubleshooting |
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General |
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What
extensions do my files need to have? |
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Do
you backup my website/users/email settings? |
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Yes.
We take weekly backups of all websites/users/email settings in
case there is a problem with the server your account is on. This
ensures that in the unlikely event of a server failure we can
restore your hosting account within a few hours with minimal interruption
to your service. However, we cannot provide a backup copy of individual
sites if you accidentally lose or delete your files or settings,
and we will only use the backup if the loss of data is our responsibility.
Although we provide this fail-safe, we cannot guarantee that we
will be able to successfully recover all sites in the event of
a critical server failure, therefore we highly recommend that
you also keep your own backup. |
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How
much bandwidth comes with your hosting packages? |
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All
hosting accounts come with 5GB of transfer per month. This is
more than enough to cope with even busy websites. |
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AbsoluteHosting's
Hosting Network |
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We
have ensured maximum server uptime by using one of the best connectivity
providers, and in the hosting facility itself we only use top
quality systems and components. Your new site will be hosted on
the latest servers ensuring your website is fast and responsive.
The Data Center is a state of the art carrier class data facility,
and features around 30,000 square feet of total space, redundant
UPS systems, generator backup, VESPA detection systems, closed
circuit monitoring of all areas and entrances, card key access,
24 hour guard manned security, redundant a/c systems, and fiber
from 5 separate providers. |
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What operating system do you use? |
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All
servers have RedHat Linux installed. |
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Do you support Microsoft FrontPage Extensions? |
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No. Unfortunately Microsoft has stopped releasing FrontPage Extensions for all servers except Microsoft servers. Therefore we are unable to offer FrontPage Extensions with our hosting packages. This does not mean that you can't use Microsoft FrontPage to design your website, but some of the features that require the Extensions will not work. Check your FrontPage program help for details of the features that require the Extensions. |
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How
do I cancel my hosting account? |
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You
can cancel your hosting account by emailing our sales team using our contact form.
You must include your Order ID, the domain name of the hosting
account and your hosting username and password. Please note that
you must give us at least 14 days written notice of cancellation.
If you have hosting setup for a domain that you have cancelled
or not renewed you must cancel the hosting separately, otherwise
you will continue to be charged for any services which have not
been cancelled. |
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Getting
Started with your Hosting Account |
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Updating
your domain's dns to point to our nameservers |
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To
allow web surfers to access your website you must first update
the nameservers for your domain name. To do this you must tell
the company where you registered your domain that you wish to
alter your domain's nameservers to the ones listed in the welcome email we sent you when we setup your account. Your domain registration company
will tell you how to make the change - usually you have to fill in an
online form on their website. Once you have done this it will
take 24-48 hours for the changes to take effect, and therefore
for your hosting account to become active. |
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Uploading
files to your webspace |
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The action
of putting files from your harddrive onto your webspace is referred
to as "uploading". You can achieve this in one of
two ways:
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Your
Hosting Control Panel |
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What
Control panel comes with your hosting? |
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All
of our hosting packages come with a control panel called Ensim
Pro, which is one of the leading control panels for hosting. View
a screenshot. |
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Site
Administrator control panel Quick Tour |
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Watch
a demo. |
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Your
Control Panel |
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Email |
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How
do I setup email? |
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When
your account is created you have one user setup already - your
main Site Administrator. The email address of this user is admin@yourdomain.com
(replace yourdomain.com with your own domain name). It is important that you check for new emails to this address (either in an email program or with webmail), as this is where messages regarding your hosting service will be sent.
You may
wish to add further users/email addresses to your account. To setup or configure additional users, you should
use your hosting control panel (see instructions above).
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How do I send/receive emails? |
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Using an Email Program:
To be able to receive your email messages you can use one of the many available email programs that are on the market, such as Microsoft Outlook Express, Eudora or Pegasus. You should refer to the user manual of your email program for exact details on how to add a new account. However, to complete this process you will invariably need the following information:
Using Webmail:
You can also use your web-based email facility to send and receive emails. You can access your webmail by going to www.yourdomain.com/mail (remember to replace 'yourdomain.com' with your own domain name). Login with the username and password of the user you wish to send/receive emails with.
IMPORTANT: It is important to always keep enough space in your account to allow any new emails to be delivered to you. To make life easier when using webmail, the default setting is to automatically remove any old messages in your Sent and Trash mailboxes each time you login, to help you keep plenty of free space in your account:
Sent Mailbox: Any emails older than 90 days will be removed.
Trash Mailbox: Any emails older than 30 days will be removed.
If you wish to keep a record of your older messages, you should regularly store/archive your emails onto your local computer before they are removed. You can either use an email program to log in and download them, or you can download the emails from within your webmail. |
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Is
there a size limit on incoming email? |
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Yes,
the limit is 10MB per email for incoming mail. We set this limit
as a safety measure against virus attack, as some viruses send
out many very large files which can shut down your email service.
If someone needs to send you an email larger than 10MB, most email
clients allow a message to be broken up into parts. In Outlook
this setting can be found in 'Tools -> Accounts -> Properties
-> Advanced tab'.
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CGI
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How
do I configure cgi scripts for my hosting account? |
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What
is the full path to my html directory? |
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/home/virtual/yourdomain.com/var/www/html
(Remember to replace "yourdomain.com" with your own
domain name). |
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What
is the full path to my cgi-bin? |
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/home/virtual/yourdomain.com/var/www/cgi-bin
(Remember to replace "yourdomain.com" with your own
domain name). |
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MySQL |
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How
do I setup a MySQL database? |
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Please
note that you must have either a Standard or Pro hosting package
in order to use MySQL. For instructions on how to setup a database
from you control panel, please see here. |
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How
do I administer my databases? |
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You
can administer your MySQL databases using phpMyAdmin. phpMyAdmin
is a very easy to use MySQL management system, which you can access
from your control panel. For instructions please see here. |
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Troubleshooting |
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I
type in my domain name in a browser but I get an error message? |
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It
usually takes 24-72 hours for a new or transferred domain name
to start resolving to our servers. |
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Why
isn't my new home page showing up? |
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There
are several possible causes for this problem:
1. Make
sure that you have uploaded your page to the correct directory
- all pages should be uploaded into your /var/www/html directory.
2. When
you open an account with us, your homepage will initially be
a default page setup by us. The name of this file is index.html.
You need to replace this page with your own homepage called
index.html. If you upload your own home page and don't call
it index.html our servers will continue to recognise the default
page as the home page. Just delete or overwrite our index.html
file and your new home page will show up! File names are case-sensitive,
so index.html must be in lowercase.
3. Your
browser or isp is caching the old pages. Press and hold the
CTRL key and click refresh on your browser. This does not work
with all browsers, so please wait a few hours before contacting
us for support, as most dial-up isp's refresh their cached pages
every few hours.
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