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Getting
Started with your Hosting Account |
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Your
Hosting Control Panel |
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Email |
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CGI
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MySQL |
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Troubleshooting |
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General |
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Getting
Started with your Hosting Account |
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Updating
your domain's DNS to point to our nameservers |
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To
allow your hosting to work, you must first update
the nameservers for your domain name. If your domain is not registered with us, ask
your domain company to
change your domain's nameservers to the ones listed in the welcome email we sent you when we setup your account. Your domain registration company
will tell you how to make the change - usually you have to fill in an
online form on their website. Once you have done this it will
take up to 24 hours for the changes to take effect, and therefore
for your hosting account to become active. |
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Uploading
files to your webspace |
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The action
of putting files from your computer onto your webspace is referred
to as "uploading". You can achieve this in one of
two ways:
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FTP
(File Transfer Protocol)
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This
method is usually easier if you are regularly uploading lots of files/folders to your webspace. You
will need an FTP program such as WS-FTP
or CuteFTP (if you're using website design software, FTP may be inbuilt into your software).
- Instructions on how to get setup using FTP software |
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Online
File Manager |
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You
can use the File Manager from within your control panel
to upload files which is very easy and requires no extra software. Simply login and upload! |
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Whichever method you choose to upload your files, your website needs to be uploaded to your HTML folder, otherwise it won't be visible on the web. Your HTML folder is called either "public_html" or "mainwebsite_html" (depending on which server you're on). Navigate to that folder and upload your website pages/files, and your pages will then be visible online. |
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What
extensions do my files need to have? |
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Email |
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How
do I setup email addresses? |
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You can add, modify or delete email addresses for your account in your hosting control panel.
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How do I send/receive emails with an email program? |
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Using an Email Program:
There are many different email programs available for sending and receiving your emails, such as Microsoft Outlook, Windows Mail or Apple Mail. Every email program is different, so you may need to refer to your program's instructions for how to setup a new account. In all email programs you will need to enter your login details and certain settings:
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Which email login type should I choose? |
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POP3 - recommended
You should use POP3 if you login from just one computer or phone, or if you wish to store your emails on your own computer/phone so you never run out of space in your account. This is one of the major advantages to using POP3 which is why we recommend this login type. All your emails will be downloaded to your computer and not stored online (or you can set your logins to leave your emails online for a set period). This means that your computer automatically keeps your online account clear and stops it getting full. If you use more than one computer or phone to login and wish to use POP3 login, just set all your logins to leave your emails on the server for 30 days. |
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IMAP
You should only use this login type if you login from more than one computer or phone. All your computers, phones and also Webmail will sync, and you'll see the same messages and folders whichever you use to login. E.g. if you send a message from one computer, it will be in the Sent folder on all your other IMAP logins. If you delete emails, it will delete them from ALL sources including Webmail. You should note that IMAP stores your emails online, not on your computer or phone so if you send/receive a lot of emails or large emails, your account will gradually get full and you will need to periodically delete emails from your account (you can save/archive them first if needed). This means that IMAP will not suit everyone's needs, in which case you can use POP3 login instead (see above). Finally, to help you keep your account clear when using IMAP login, older Trash and Spam emails are automatically cleared for you - see here for details. |
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How do I send/receive emails with Webmail? |
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Using Webmail:
Webmail allows you to send and receive your emails simply by logging in using your browser. This means you can login to your Webmail from any computer with internet access, anywhere in the world! No email software is required. Our Webmail includes loads of great features like spell check, address books, search, filters and more. You can also customise the look, colour and layout of your Webmail environment. The welcome email we sent you when you setup your account contains a link/address for your Webmail. To access Webmail, simply click the link in your welcome email. You may wish to bookmark your Webmail login address for easy access in the future.
Note: to help you keep your account clear when using Webmail, older Trash and Spam emails are automatically cleared for you - see here for details. |
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Do you automatically remove any emails from my account? |
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It is important to always keep enough space in your account to allow any new emails to be delivered to you. To make life easier and help you keep your account clear, older emails that are likely unwanted are automatically cleared for you, as follows:
For accounts purchased on or after 03/02/2012:
This applies to IMAP and Webmail users only:
Spambox: Emails older than 14 days will be removed from your Spambox folder.
Trash Bin: Emails deleted more than 14 days ago will be removed from your Trash Bin folder.
For accounts purchased before 03/02/2012:
This applies to Webmail users only:
Sent: Emails older than 90 days will be removed from your Sent folder.
Trash: Emails older than 30 days will be removed from your Trash folder. |
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Is there a size limit on the emails I can send/receive? |
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Yes,
the limit is 20MB per email for both incoming and outgoing mail. We set this limit
as a safety measure against virus attack, as some viruses send
out many very large files which can shut down your email service. If you need to send, or someone needs to send you a larger email, try the following:
- Use a 'zip' application such as WinZip to compress the attachments into a zip file, which will reduce the file size significantly.
- If the email contains more than one attachment, send the attachments in separate emails.
- Some email clients allow a message to be broken up into parts which works with many attachments. In Outlook Express this setting can be found in 'Tools -> Accounts -> Properties -> Advanced'.
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CGI
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How
do I configure cgi scripts for my hosting account? |
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MySQL |
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How
do I setup a MySQL database? |
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Please
note that you must have either a Standard or Pro hosting package
in order to use MySQL. You can create your database(s) in your hosting control panel. |
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How
do I administer my databases? |
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You
can administer your MySQL databases using phpMyAdmin. phpMyAdmin
is a very easy to use MySQL management system, which you can access
from your hosting control panel. |
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Troubleshooting |
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I
type in my domain name in a browser but I get an error message? |
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It
usually takes 24-48 hours for a new or transferred domain name
to start resolving to our servers. |
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Why
isn't my new home page showing up? |
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There
are several possible causes for this problem:
1. Make
sure that you have uploaded your page to the correct folder.
2. When
you open an account with us, your homepage will initially be
a default page setup by us. The name of this file is index.html.
You need to replace this page with your own homepage called
index.html. If you upload your own home page and don't call
it index.html, your new page won't be your main website page. Just delete or overwrite our index.html
file and your new home page will show up! File names are case-sensitive,
so index.html must be in lowercase.
3. Your
browser or internet provider is caching the old pages. Press and hold the
CTRL key and click refresh on your browser. This does not work
with all browsers, so please wait at least a few hours before contacting
us for support, as most internet providers refresh their cached pages
every few hours.
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